Shipping & Returns
We ship world-wide.
If you can’t see a shipping quote at check-out then please email us at firstname.lastname@example.org for a custom shipping quote.
All deliveries outside the UK may incur customs duty and local handling charges payable on delivery. These charges are payable by the customer and vary by the country and we advise you should enquire locally for more information prior to ordering. These additional local import charges are levied by the government in the country of import and not included in the delivery charged by Kreisdesign. Goods cannot be rejected on import and refunded/returned due to these charges.
Damaged / Faulty Items
We make every effort to deliver your items to you in perfect condition. It is essential that you check your delivery as soon as it is received. If there is a problem with your order please contact email@example.com within two days of receipt so that we can resolve the issue for you promptly. Please also keep your original packaging as the courier company will have to inspect it in case of a damage claim.
If you miss a delivery and don't re-arrange redelivery and the item is returned to us, you'll be responsible for new delivery charges.
Wrong Shipping Address
If you supply the wrong shipping address and we will need to arrange re-delivery then any additional charges will have to be paid by you.
Collect from Kreisdesign
It is possible to collect your purchase directly from us - please select ‘collect’ when you check out.
We accept refunds and exchanges.
Our return policy is 14 days from day of receipt of your order. The item must be unused and in the same condition that you have received it. The item must be in the original packaging (original cardboard box, foam edge protection, etc)
Please email for a returns request on firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item and you will also be responsible for the item while in transit. you should consider using a trackable shipping service or purchasing shipping insurance.
Sale items can not be returned unless the item is faulty.
Custom orders can not be returned unless the item is faulty.
Return address is:
Kreisdesign, 43 Cowdenbeath Path, London N1 0LE
Cancellation of an order must be received within 24 hours of ordering and then a full refund will be issued.
Kreisdesign ltd is a company registered in the UK - company number 7634369
Registered office address: 43 Cowdenbeath Path, London N1 0LE, UK