Terms & Conditions
Terms & Conditions for direct sales through kreisdesign.com
Shipping: Shipping within the UK is free. Custom orders can incur extra shipping costs. For shipping outside the UK the price will be displayed during check-out.
Lead-times: We try to despatch the product within 7-14 days. For pegboards and custom orders the average lead-time is 2-4 weeks. Please get in touch if you need your product within a specific time frame.
Prices: Prices are as quoted include VAT at the current rate (20%) if applicable. We reserve the right to alter prices at any time.
All prices are quoted in Sterling and any references to foreign currencies are for indicative purposes only.
Customs / Taxes for shipping outside of the EU: All goods sold to non-EU countries are subject to Customs Duty and Taxes and are to be paid by the customer. The 20% UK sales tax will be deducted from the sales price for non-EU purchases.
Payment: We accept Credit Card payment through Shopify and direct bank transfer to our account in the UK - you can choose the form of payment at check-out.
Receipt of Order Confirmation: You will receive an order receipt confirmation email as soon as you have placed an order. Please keep it in a safe place as we may ask you for information from it in any correspondence. If you do not receive this email please contact us at firstname.lastname@example.org so that we may investigate and confirm that your order has been placed successfully.
Entitlement to the Goods: Title to the Goods shall remain vested in Kreisdesign Limited and shall not pass to the Buyer until the purchase price for the Goods has been paid in full and received by Kreisdesign Limited.
Until title to the Goods passes Kreisdesign Limited shall have authority to retake, sell or otherwise deal with and/or dispose of all or any part of the Goods.
Cancellation, damages and returns policies
Cancellation: Any changes or cancellations to orders must be emailed to email@example.com within 48 hours.
Damages: Please inspect all shipments immediately upon arrival. Please contact Kreisdesign at firstname.lastname@example.org within 5 days of receipt of damaged or defective shipments.
Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 15 days after receipt.
Returns: If you are unhappy with a product for any reason, just send it back to us (with the original packaging) and we’ll refund or replace.
Return an item within14 days in perfect condition together with original packaging and we will be happy to refund the original price of the item or send you an exchange. This does not affect cancellations or your statutory rights.
Please note that bespoke & custom made furniture and special orders can only be returned or exchanged if faulty.
You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach our office. We strongly advise that a proof of postage certificate should be obtained when returning any part of you order. We are not responsible for returned goods being lost or damaged in transit.
Returns and exchanges will be processed as soon as possible after arrival. Credit can be used against your next order, both online and with telephone orders.
Our returns address: Kreisdesign, 43 Cowdenbeath Path, London N1 0LE, United Kingdom UK
Cancellation by us:
We have insufficient stock to deliver the goods you have ordered;
We do not deliver to your area;
The manufacturer has discontinued the goods.
43 Cowdenbeath Path
London N1 0LE
UK company registered under: 7634369
Sales tax registration in the UK - number VAT 204216851